Question 1

Frequently Asked Questions

Accepted Answer

Can I view the collection in person?Yes! We will be at The Dance Teacher Web 2026 Expo in Las Vegas, August 6-9 and The Dance One Summit in NYC, August 13-16.  Is there a minimum order requirement?No. JoyRox® does not require a minimum order.Do you have any in-stock costumes?We are a made to order company and do not hold inventory.How much is shipping?Free. Shipping is included with all qualifying U.S. orders.When is my order due?Orders are accepted through October 10, 2026.Can I place an order after October 10?No, the order window closes on October 10, 2026.When do I pay for my order?Payment is due once your order has been reviewed and confirmed by JoyRox®.  Once confirmed, an invoice with payment link will be sent.  Payment must be received for order to go to production. Do I have to pay sales tax?Applicable sales tax will be collected unless a valid tax exemption certificate is provided.What payment methods do you accept?All major credit cards are accepted. When will I receive my costumes?Orders are expected to ship December 2026.I need costumes before December. Can you ship early?No. JoyRox® follows a seasonal made-to-order production schedule and cannot offer rush delivery.Do you have costumes for boys?We do not have costumes for boys this season.I need help choosing sizes. Can someone assist me?Absolutely. Contact us at hello@lovejoyrox.com and we'll be happy to help.What measurements should I use when selecting sizes?We recommend using the JoyRox® size chart and measuring each dancer before ordering.Can I exchange a costume if the size doesn't fit?No. Returns and exchanges are not available for these custom orders.Can I order additional costumes later?Additional costume orders can be placed before the order deadline.Can I make changes to my order after it has been submitted?Possibly. Contact us immediately. Changes cannot be guaranteed once an order is confirmed.What if I receive an incorrect or defective item?Any manufacturing defects, shortages, incorrect items, or order discrepancies must be reported within seven (7) days of delivery. Our team will review the issue and work with you to resolve it.How do I become a JoyRox® studio account?Complete the Studio Account Request Form on our website. Approved accounts receive access to the Studio Portal.Why does JoyRox® only have one ordering window?Our ordering window helps preserve the limited-edition nature of each collection, giving studios access to styles that feel unique to their season rather than traditional year-round catalog offerings.I'm located outside the United States. Can I order JoyRox®?No. At this time JoyRox® is only available to customers in the United States.Can I share my Studio Portal login with others?No. Studio Portal accounts are intended for use only by the approved account holder.Who do I contact if I have questions?Email us anytime at hello@lovejoyrox.com. We're happy to help.

Question 2

Ordering & Payment

Accepted Answer

How to Order
JoyRox® collections are available exclusively to approved studio accounts.

Step 1: Request a Studio Account
Complete the Studio Account Request Form on the JoyRox® website. All applications are reviewed to verify that the applicant is a qualified dance studio, dance program, or authorized organization.

Step 2: Account Approval
Once your application has been reviewed and approved, you will receive instructions to activate your account and access the JoyRox® Studio Portal. Approval times may vary, but most applications are reviewed within 1–2 business days.

Step 3: Log In to the Studio Portal
Approved account holders may log in to the Studio Portal to view the current collection, product details, sizing information, pricing, and ordering materials.

Step 4: Submit Your Order
Orders may be placed directly through the Studio Portal during the active ordering window. Customers are responsible for reviewing all measurements, quantities, sizes, and selections before submitting an order.

Ordering Window
The JoyRox® Performance Collection 2026 ordering window is open through October 10, 2026.

All orders must be submitted by the ordering deadline. Because JoyRox® collections are limited-edition and produced based on orders received during the ordering window, styles may not be available after the order deadline has passed.

Payment Terms
After an order is submitted, JoyRox® will review and confirm the order. Once confirmed, an invoice will be issued and payment is due immediately.

Orders are not released to production until payment has been received in full. Failure to submit payment may result in production delays or cancellation of the order.

Payments are securely processed through the JoyRox® Studio Portal using Uphance Payments.  Accepted payment methods include: Visa, Mastercard, Discover, American Express

Sales Tax
Applicable sales tax will be collected as required by law. Studios that qualify for sales tax exemption must provide a valid resale or tax exemption certificate when applying for an account.

Order Changes & Cancellations
Because all JoyRox® products are made to order and production planning begins immediately following the ordering window, order changes, additions, or cancellations may not be possible once an order has been confirmed and payment has been received.
Customers are encouraged to carefully review all order details before submitting their order.

Question 3

Order Window & Shipping

Accepted Answer

JoyRox® operates differently from traditional costume companies. Rather than carrying inventory year-round, each JoyRox® collection is offered during a limited ordering window and produced specifically for approved studio accounts after orders are placed.

The JoyRox® Performance Collection 2026 is available for ordering through October 10, 2026. Once the ordering window closes, styles are removed from the sale. This limited-order model allows JoyRox® to offer exclusive limited-edition collections.

Payment is due in full at the time an order is placed. Orders will not be submitted for production until payment has been received and processed.

Because all products are made to order, changes, additions, cancellations, or adjustments may not be possible once an order has been submitted.

Production begins after the order window closes and all orders have been finalized. Estimated delivery for the 2026 collection is December 2026.

Shipping is included with every JoyRox® order. No additional freight or shipping charges will be added to qualifying orders within the continental United States unless otherwise communicated at the time of purchase.

While JoyRox® strives to meet all published production and delivery timelines, estimated delivery dates are not guaranteed and may be affected by factors outside of our control, including material availability, manufacturing delays, shipping carrier disruptions, or other unforeseen circumstances.

By placing an order, customers acknowledge and agree to the JoyRox® limited-edition ordering model, production schedule, and estimated delivery timeline.

Question 4

Refund & Exchange Policy

Accepted Answer

All JoyRox® products are made to order specifically for each customer. Because production begins based on your order, all sales are final.

Customers are responsible for obtaining accurate measurements and selecting the appropriate size using the JoyRox® size charts. JoyRox® is not responsible for sizing selections made by the customer, and returns, exchanges, or refunds are not available for items ordered in the incorrect size.

Upon delivery, all products should be inspected promptly. Any manufacturing defects, incorrect items, shortages, shipping concerns, or order discrepancies must be reported to JoyRox® within seven (7) days of delivery. Claims submitted after this inspection period may not be eligible for review.

If a manufacturing defect or order error is verified by JoyRox®, we will, at our discretion, repair, replace, or otherwise resolve the issue. To be eligible for review, products must be unused, unwashed, and in their original condition and packaging.

Because all products are made to order, JoyRox® does not accept returns, exchanges, or refunds for:
Customer sizing selections
Changes of mind
Performance cancellations
Ordering errors made by the customer
Variations in color appearance due to screen, monitor, or print settings
Minor production variations that do not affect the overall fit, function, or appearance of the garment

We stand behind the quality of our products and are committed to providing a positive experience. If you believe there is an issue with your order, please contact us within seven (7) days of delivery at hello@lovejoyrox.com, and our team will work with you to review and resolve the matter.

Question 5

Terms & Conditions

Accepted Answer

PAYMENT TERMS
Payment is due upon receipt of invoice. Orders will not be released to production until full payment has been received. JoyRox reserves the right to correct any typographical, pricing, or product description errors.

ACCOUNT APPROVAL
All accounts are subject to approval. JoyRox collections are available exclusively to approved studio accounts.

MADE-TO-ORDER PRODUCTION
All JoyRox products are made to order. Production will begin once full payment has been received. Because products are manufactured specifically for each order, changes or cancellations may not be possible after an order has been confirmed and released to production.

SIZING & MEASUREMENTS
Customers are responsible for obtaining accurate measurements and selecting sizes using the applicable JoyRox size chart. Size charts are provided as a guide, and fit may vary based on individual body proportions and preferences. JoyRox is not responsible for sizing selections made by the customer.

COLORS & PRODUCT VARIATIONS
Product colors may vary slightly from digital images, printed materials, and physical samples due to differences in screen displays, printing processes, fabric dye lots, and manufacturing processes. While every effort is made to ensure consistency, slight variations in color and measurements may occur.

ORDER REVIEW
Customers are responsible for reviewing all order details, including styles, colors, quantities, personalization, and sizes, prior to submitting an order. Submission of an order constitutes acceptance of all order details.

SHIPPING & DELIVERY
Shipping charges include freight and handling. Estimated delivery dates are provided for planning purposes and are not guaranteed. JoyRox is not responsible for delays caused by carriers or circumstances beyond our reasonable control.

INSPECTION OF GOODS
Customers should inspect all products upon receipt and notify JoyRox of any shipping or manufacturing concerns within 7 days of delivery.

RETURNS, EXCHANGES & CANCELLATIONS
Because all JoyRox products are made to order, all sales are final. Returns, exchanges, and refunds are not permitted except in the case of approved manufacturing defects or order discrepancies reported within 7 days of delivery.

LIMITATION OF LIABILITY
JoyRox's liability shall not exceed the purchase price of the affected product(s). JoyRox shall not be liable for indirect, incidental, or consequential damages arising from the purchase or use of its products.

Question 6

Privacy Policy

Accepted Answer

Effective Date: June 2026
At JoyRox®, we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with our services.
Information We Collect
We may collect information that you voluntarily provide, including:
Name
Studio or business name
Email address
Phone number
Shipping and billing information
Account application information
Any information submitted through contact forms, account requests, or inquiries
We may also collect limited technical information automatically, such as:
IP address
Browser type
Device information
Website usage data through cookies or analytics tools
How We Use Your Information
We use the information we collect to:
Process studio account applications
Provide access to the Studio Portal
Respond to inquiries and customer service requests
Process orders and payments
Communicate about products, services, and company updates
Improve our website and customer experience
Maintain business records and comply with legal obligations
Sharing of Information
JoyRox® does not sell, rent, or trade your personal information to third parties.
We may share information with trusted service providers who assist with website operations, payment processing, shipping, marketing communications, or other business functions. These providers are only given access to information necessary to perform their services.
We may also disclose information when required by law or to protect our legal rights.
Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance user experience. You may adjust your browser settings to refuse cookies; however, some portions of the website may not function properly.
Data Security
We take reasonable measures to protect the information you provide from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. JoyRox® is not responsible for the privacy practices or content of those external sites.
Children's Privacy
The JoyRox® website is intended for dance studios, business owners, and industry professionals. We do not knowingly collect personal information from children under the age of 13.
Your Choices
You may contact us at any time to:
Request access to your information
Update or correct your information
Request removal from marketing communications
Please note that certain information may be retained as required for business, legal, or accounting purposes.
Changes to This Policy
JoyRox® reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions regarding this Privacy Policy, please contact:
JoyRox®

Email: hello@lovejoyrox.com

Phone: 501-527-7055

Website: Love JoyRox
By using this website, you agree to the terms of this Privacy Policy.